Responsible Gaming Policy

At national-casino-nz.win (“National Casino NZ”, “we”, “our”, “the Website”), we are committed to providing a safe, fair, and enjoyable online gambling environment for players in New Zealand.

Gambling should always be a form of entertainment only. It involves risk and there is no guarantee of winning. Gambling is not a way to make money, pay bills, or recover debts. If at any time you feel that your gambling is no longer fun, or that it is affecting your finances, relationships, or wellbeing, we strongly encourage you to use the tools described in this policy and to seek professional help.

This Responsible Gaming Policy outlines the measures we have implemented to help you stay in control of your play and the support available if you need it.

1. Our Responsible Gaming Principles

We are committed to:

• Promoting responsible gambling as entertainment, not a source of income.
• Providing clear tools and information so you can control your activity.
• Identifying and responding to indicators of problematic play where reasonably possible.
• Protecting minors and vulnerable persons from accessing our services.
• Cooperating with independent support organisations and regulators in New Zealand to encourage safer gambling practices.

You are encouraged to regularly ask yourself:

• Do I gamble with money I can afford to lose?
• Am I gambling to escape problems or negative feelings?
• Do I chase losses or increase stakes to recover what I lost?
• Is gambling affecting my work, studies, relationships, or mental health?

If any of these questions cause concern, please consider using our tools or contacting support.

2. Personal Limits – Your Control Centre

To support responsible play, National Casino NZ provides a dedicated “Personal Limits” section within your account. These tools allow you to set boundaries that match your personal circumstances and risk tolerance.

You can access these tools by logging into your account and navigating to:

My Account → Responsible Gaming / Personal Limits

2.1 Adjusting Your Limits

You may adjust most of your limits at any time. However, we apply different rules for increasing and decreasing limits to protect you from impulsive decisions:

• Decreasing a limit (making it stricter)

  • Takes effect immediately.
  • Example: If you lower your daily deposit limit, your new lower limit will apply from the moment you confirm the change.

• Increasing a limit (making it more permissive)

  • Is subject to a cooling-off period (a delay) before it takes effect.
  • This delay is designed to prevent changes made in response to temporary emotions (e.g., frustration after a loss).
  • You will see in your account when the increased limit will become active.

During this waiting period, you may cancel your request to increase the limit if you reconsider.

If you have any questions or technical difficulties setting your limits, you can contact our support team at [email protected].

3. Types of Limits

Below are the main limit types available on National Casino NZ, along with clear definitions and how they work.

3.1 Deposit Limit

A Deposit Limit allows you to control how much money you can deposit into your account over a chosen period.

You can set:

• Daily Deposit Limit
• Weekly Deposit Limit
• Monthly Deposit Limit

Once you reach your chosen limit for the period:

• You will not be able to deposit more funds until that period resets.
• This helps you avoid depositing more than you can reasonably afford.

Example:
If you set a NZD 100 daily deposit limit and attempt to deposit more than NZD 100 in a 24-hour period, the additional deposit attempts will be blocked until the following day.

Reminder: Gambling should only be done with discretionary funds, not money needed for essential living expenses (rent, food, utilities, debts).

3.2 Loss Limit

A Loss Limit is designed to cap how much you can lose over a certain period. It is important to understand how we calculate this:

• The limit is based on your net loss relative to your initial deposits, not on winnings alone.
• Net loss is calculated as:
  Total Deposits – Current Balance – Withdrawals (within the relevant period).

This helps prevent you from losing more than a set amount, even if you have had winnings during that time.

Example:
If you set a weekly loss limit of NZD 200 and your total losses in that week reach NZD 200, you will not be permitted to continue wagering that would increase your losses beyond the limit.

Loss Limits are an effective way to avoid chasing losses – a common indicator of problematic gambling behaviour.

3.3 Wager Limit

A Wager Limit caps the total amount you can stake (bet) over a selected period, regardless of wins or losses.

You can set:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

Once your total bets for that period reach the chosen limit, you will not be able to place further bets until the period resets.

Example:
If you set a daily wager limit of NZD 300, you can place bets up to a combined total of NZD 300 in a day. Whether you win or lose those bets does not change the limit.

This tool is useful if you want to control overall activity and time spent playing.

3.4 Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a short-term break from gambling while still maintaining access to important account functions.

You can choose a period of:

• 1 day
• 1 week
• 1 month
• 3 months
• 6 months

During your cooling-off period:

• You will not be able to place bets or make deposits.
• You may still log in solely to:
  • Check your balance and transaction history.
  • Request withdrawals of available funds.
• We will suspend promotional and marketing communications to the extent possible.

Once the selected period expires, your account will automatically be restored to full functionality unless you choose to extend the cooling-off period or move to Self-Exclusion.

A cooling-off period can be a helpful step if you:

• Feel you need a temporary pause to reassess your gambling.
• Have experienced a series of losses and are concerned about your reactions.
• Notice your gambling taking up more time or focus than you are comfortable with.

3.5 Self-Exclusion Limit (Formal Self-Exclusion)

Self-Exclusion is a more serious and longer-term measure designed for players who recognise that they may have or be developing a gambling problem.

When you activate a Self-Exclusion Limit:

• Your account will be disabled for a defined period (e.g., 6 months, 1 year, or longer, depending on options available on the site).
• During the self-exclusion period you:
  • Cannot log in to your account.
  • Cannot deposit, wager, or access games.
  • Will not receive marketing or promotional communications, to the extent reasonably possible.
• We will take reasonable steps to prevent the creation of new accounts in your name during the exclusion period.

Self-exclusion is a serious commitment and should be chosen if:

• You believe your gambling is out of control.
• Gambling has a negative impact on your finances, personal relationships, work, or mental health.
• You have repeatedly tried to cut down or stop gambling unsuccessfully.

Breaking self-exclusion attempts (e.g., by creating new accounts or using different details) undermines your own safety and is a violation of our terms. If you are concerned about relapse, we strongly encourage you to work with independent support services listed below.

3.6 Self-Exclusion by Request (Manual Blocking via Support)

If you prefer or require direct assistance, you can request self-exclusion or account blocking by contacting our support team.

To initiate this:

• Email us at [email protected].
• Use a clear subject line, such as: “Self-Exclusion Request”.
• Indicate:
  • Your full name and registered email address.
  • Your username (if known).
  • Whether you are requesting:
    • A definite exclusion (e.g., 6 months, 1 year), or
    • An indefinite exclusion (no end date until you specifically request review after a minimum period).

Upon receiving your request:

• We will:
  • Disable your account in accordance with your request.
  • Confirm the action by email to your registered address.
  • Take reasonable measures to prevent the opening of new accounts in your name.

Handling of Remaining Funds

When your account is blocked for self-exclusion:

• Any real money balance remaining in your account will be returned to you where possible, subject to:
  • Our standard KYC and withdrawal procedures.
  • Applicable laws and regulations in New Zealand.
• Ongoing bonus funds or promotional credits may be forfeited, as per our Terms and Conditions.

If you are self-excluding due to serious concerns about your gambling behaviour, we strongly recommend that you also:

• Install blocking software on your devices.
• Contact one or more of the external support organisations listed below for ongoing support.

4. External Help & Support

If you feel that your gambling is becoming problematic, or if you are concerned about someone else, professional and peer support can be invaluable.

We encourage you to reach out to independent organisations such as:

• Gambling Helpline New Zealand

  • Website: https://www.gamblinghelpline.co.nz
  • Freephone (NZ): 0800 654 655
  • Text: 8006

• Choice Not Chance (Health Promotion Agency NZ)

  • Website: https://www.choicenotchance.org.nz
  • Information, self-assessment tools, and help services in New Zealand.

• Problem Gambling Foundation of New Zealand

  • Website: https://www.pgf.nz
  • Phone (NZ): 0800 664 262

• Gambling Therapy

  • Website: https://www.gamblingtherapy.org
  • Offers online support, forums, and resources worldwide.

• Gamblers Anonymous

  • Website: https://www.gamblersanonymous.org
  • Peer support groups based on a 12-step programme.

• GamCare

  • Website: https://www.gamcare.org.uk
  • Offers advice, tools, and live chat services for those affected by problem gambling.

These services are independent of National Casino NZ and can provide confidential advice, counselling, and strategies for managing or stopping gambling.

If you need help immediately, we recommend you contact one of these services alongside requesting a cooling-off period or self-exclusion from us.

5. Protection of Minors

National Casino NZ is strictly for adults aged 18 or over. Underage gambling is illegal and strictly prohibited.

5.1 Age Verification (KYC)

To help prevent minors from accessing our services, we implement robust Know Your Customer (KYC) procedures:

• Upon registration, players must confirm that they are at least 18 years old.
• We may request proof of identity and age, such as:
  • Passport
  • National identity card
  • Driver’s licence
• We may also request proof of address and other documentation where necessary.
• Accounts that cannot be adequately verified may be suspended or closed, and any activity may be reviewed in accordance with applicable law and our Terms and Conditions.

If we become aware that an account has been opened or used by a minor, we will:

• Immediately close the account.
• Void and/or return any funds as required by applicable law.
• Take reasonable steps to prevent any future access.

5.2 Advice for Parents and Guardians

We urge parents and guardians to take an active role in preventing minors from accessing online gambling sites.

We recommend that you:

• Do not leave devices unattended when logged into your gambling account.
• Use secure passwords and PINs and do not share them with minors.
• Consider installing internet filtering or parental control software to restrict access to gambling-related websites, such as:
  • Net Nanny – https://www.netnanny.com
  • CyberPatrol – (commonly referenced parental control software; similar tools may be available through your internet provider or app store)
• Regularly monitor your children’s online activity and discuss the risks of gambling openly and honestly.
• Avoid describing gambling as an easy way to make money or as a normal part of everyday life.

If you suspect that a minor has access to an account on National Casino NZ, contact us immediately at [email protected] so we can investigate and take appropriate action.

6. Contact and Further Information

If you require assistance with:

• Setting or adjusting Personal Limits
• Activating a Cooling-Off period or Self-Exclusion
• Concerns about underage access or account misuse
• General questions about our Responsible Gaming Policy

Please contact our support team at:

Email: [email protected]

We are committed to supporting you in maintaining control over your gambling. Using the tools and resources described in this policy, combined with honest self-reflection and, where appropriate, external support, can help ensure that gambling remains what it is intended to be: a form of entertainment, not a problem.